ATG is focused on a strategy of providing fairly priced, high quality products in attractive well-designed, user-friendly venues. ATG staffs the stores with friendly, knowledgeable sales associates. Our idea of return on investment relates to return of customers.
Inventory Management
Retail in Real-Time The web based retail.net management system allows flexibility and efficiency in ATG delivery with instant visibility to all aspects of the operation. ATG evaluates real-time sales and inventory by price or item, which ensures fast response to the needs of the stores and customers served. With a centrally hosted database, ATG gains access to all information on stores in one location. Additionally, automated cashier performance reports allow ATG to review employee customer service capabilities. ATG can maximize sales performance through up-to-date inventory management, in turn delivering superior service to customers.
Merchandising Team
ATG's team of specialized buyers and merchandisers' collaborate to create a refined store landscape of imaginative merchandise to satisfy the customers' needs and desires. Buyers attend various trade shows to locate the latest in product lines and gain first-hand insight on merchandising trends. Merchandisers maintain specific departments increasing accountability, which provides quick responses to all situations.
Customer Service Management
Customer service is a priority at Air Terminal Gifts. Specialized training on customer service techniques and product knowledge is received by all employees throughout their employment. Through incentive programs, a high level of service is delivered to the customer. With routine daily rounds to all locations, ATG is capable of monitoring customer service and motivating the sales team for optimal performance. This strategy benefits the customers that are served.
